FAQs

 

WHAT IS THE ESTIMATED SHIPMENT TIME?
THIS IS CLEARLY REFERENCED UNDER THE QUOTATION VALIDITY DATE.
HOW LONG ARE YOUR QUOTATIONS VALID FOR?
ANS: THE VALIDITY DATE IS CLEARLY REFERENCED ON THE QUOTATION.
WHAT IS THE DIFFERENCE BETWEEN A QUOTATION AND A PROFORMA INVOICE?
ANS: AT MES EQUIPMENT LIMITED OUR QUOTATION ISA DOCUMENT SETTING OUT THE CONTRACTUAL  ELEMENTS, AS WELL AS THE PRODUCT DETAILS AND COST. A PROFORMA INVOICE IS A PRELIMINARY INVOICE AND SO ALLOWS SOME PROCESSES TO BE STATED IN ADVANCE.
HOW LONG WILL IT TAKE FOR A QUOTATION TO BE SENT?
ANS: THAT DEPENDS ON HOW LONG THE LIST IS, NATURE OF PRODUCTS, HOW WELL CODED IT IS.
CAN YOU SUPPLY PRODUCTS THAT REQUIRE SHIPMENT UNDER DRY ICE?
ANS: YES
CAN YOU SUPPLY HAZARDOUS PRODUCTS?
ANS: YES
HOW SHOULD WE SEND OUR LIST?
ANS: WITH PRODUCT CODES
WHICH COMPANIES DO YOU REPRESENT?
ANS: 1. AGILENT TECHNOLOGIES 2.FISHER SCIENTIFIC 3. RANDOX 4.DIRUI 5.CARRAMORE INTERNATIONAL LTD 6. KEMIRA .7. METROHM 8. PRIORCLAVE.
DO YOU HAVE A PRODUCT CATALOGUE?
ANS: NO. WE DO HAVE A STOCK LIST
WE HAVE ORDERED THE WRONG PRODUCT, WHAT CAN WE DO?
ANS:UNFORTUNATELY THERE IS NOTHING THAT CAN BE DONE IF THE SUPPLY CHAIN HAS GONE PAST THE RETURNING STAGE.
WHAT SORT OF DAMAGE SHOULD BE NOTED?
ANS: PHYSICAL DAMAGE TO CARTOON AND LEAKING LIQUIDS. ETC.
WHEN WILL I RECEIVEC MY ORDER?
ANS:  THE DELIVERY DATE IS BEING PROVIDED ON YOUR QUOTATION
WHERE DO WE SEND PURCHASE ORDER?
ANS: stores@mes.com.gh or EMAIL WHERE  REQUEST WAS SENT
CAN I GET A REPLACEMENT FOR A BROKEN AND/DAMAGED GOODS?
ANS: IF BROKEN OR DAMAGED GOODS ARE DETECTED BEFORE A CUSTOMER SIGNS THE WAYBILL WE WONT SUPPLY ATALL. WE ENSURE ALL OUR GOODS ARE IN GOOD CONDITION BEFORE DISPATCHED TO CUSTOMERS
I CANNOT FIND MY INVOICE. WHERE CAN I OBTAIN A COPY?
ANS: stores@mes.com.gh
DO YOU ACKNOWLEDGE PAYMENTS?
ANS: YES
DO YOU CHARGE VAT(SALES TAX)?
ANS: YES WE DO

MES EQUIPMENT LTD

  •  Address: No. 4 Pumpkin Avenue: Achimota Opposite Neoplan Service Center. 
  •  Phone: +233244674591
  •  Email: sales@mes.com.gh, marketing@mes.com.gh
  •  Working Days/Hours: Mon - Fri / 8:00 AM - 5:00 PM

                 AUTHORISED DISTRIBUTOR

X